Monday, July 30, 2007

Credited Back!

Yippee,
Remember how made such a hue and cry on literally being duped of those 785 at the Petrol Pump! So the rest of story is like this.
After having called at the ICICI call center, I was sure that I am not going to get the money back anyhow. Since the person on the other side had told me that nothing can be done now and had asked me to deal with the petrol pump in this matter! Whew! Now I know, one should not believe them always! After some days of that phone call, I decided to write to ICICI Bank on their help desk email id. I was under the impression that I will get a similar kind of response telling me that my money cant be refunded and all that stuff. But to my surprise, I got a good reply 2-3 days later to that. They had explained me the whole process behind the swipe card funda at retail outlets. The email told me a way to claim my money. They told me that if Mastercard (my card issuer) doesont claims the amount in 30 days, the amount will be credited back in my account! They told me that, if the petrol pump people did not had a receipt at all then they cant send it to Mastercard, who in turn cant claim from ICICI and so the amount which at the repsent moment has been debited from my account will be credited back! I was not so sure of this. Actually not sure that the petrol pump didn.t had the receipt. Anyways, they also had given me an alternative in case of amount is claimed by MasterCard. They had said that I need to write a letter to the bank explaining what happened and then the bank will try to get it settled from MasterCard people, if they do agree. However, this was just being done for the matter of addressing customer and didn't guaranteed result! But I was happy that at least the bank is ready to do this much!
So on 27th of this month, the amount was finally credited back to my account, without writing a letter! Well, after so many bad experiences with ICICI, I had a good experience to count!

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